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Refunds are only applicable for tickets purchased through the Tinsaa platform.
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Eligibility for a refund is determined by Tinsaa's refund policy, which supersedes the specific event's refund policy and the organizer's terms and conditions.
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Refunds will be issued if the event is cancelled.
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Please note that ticket purchases cannot be refunded if the ticket holder decides not to attend the event.
Refund Policy for Tinsaa
At Tinsaa, we strive to provide the best ticket purchasing experience for our users. Our refund policy is designed to be fair and transparent. Please read the following guidelines regarding ticket refunds:
1.
Refund Eligibility
2.
Event Cancellations
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In the event of a cancellation, postponement, or significant changes to the event, refunds will be issued to all ticket purchasers via the original payment method used for the purchase. Tinsaa's standard refund policy ensures that customers receive refunds promptly and without requiring separate approval from the event organizer.
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Refunds for canceled events will be processed within a specific timeframe (within 14 business days).
3.
Refund Requests
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Refund requests for ticket pruchasers are only applicable in the event of a cancellation and must be made within the specified refund period of 14 business days. Please contact our customer support team if the event is cancelled to request a refund.
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Refund requests outside the specified refund period or for reasons other than event cancellation may not be considered.
4.
No-Refund Events
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Some events may have a strict no-refund policy. In such cases, tickets purchased for these events are non-refundable under any circumstance.
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Refund Processing
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Once your refund request is approved, please allow a reasonable processing time(3-5 working days) for the refund to be issued to your original payment method or bank account.
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Refund processing times may vary based on payment processors and banks, and it may take several business days to reflect in your account.
6.
Ticket Transfers and Reselling
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Tinsaa does not support ticket transfers or reselling on the platform. Tickets are generally non-transferable unless explicitly stated by the event organizer.
7.
Refund Disputes
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In the rare event of a refund dispute, our customer support team will review the case and mediate between the user and the event organizer to reach a fair resolution. You can contact our support team here:
Contact Us
8.
Event Changes
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Tinsaa is not responsible for any changes made by the event organizer, including changes to the event schedule, lineup, venue, or any other event-related details.
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However, in the event of cancellation initiated by the event organizer, ticket purchases made through Tinsaa's platform will be refunded according to our refund policy. Please refer to our refund policy for more details.
9.
Multiple Ticket Purchases
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Refund policies for events involving group or bulk ticket purchases are in line with Tinsaa's overarching refund policy. As Tinsaa's refund policy governs all refund procedures, including multiple ticket purchases, refund eligibility for these purchases is subject to Tinsaa's refund policies.
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We recommend reviewing Tinsaa's comprehensive refund policy or contacting our customer support team for specific information regarding refunds for multiple ticket purchases.
9.
Force Majeure
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In extraordinary circumstances beyond our control, such as acts of nature, unforeseen emergencies, or government regulations, refunds may be subject to additional restrictions.
Please note that Tinsaa acts as an intermediary platform between users and event organizers. Tinsaa maintains a unified refund policy that applies to all events hosted on our platform. Our refund policy governs all refund procedures for ticket purchases made through Tinsaa, ensuring consistency and fairness across all events. Tinsaa facilitates the refund process in adherence to our standardized refund policy for the benefit of our users.
By utilizing our Tinsaa platform, you acknowledge that you have thoroughly read and comprehended this Refund Policy and hereby consent to its terms and conditions.
For any refund-related inquiries or assistance, please contact our customer support team.
Contact Us